Privacy Policy
This Privacy Policy explains how HopeMedics collects, stores, and protects your personal and health information in accordance with Australian privacy laws.
1. Introduction
HopeMedics (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of your personal and health information.
We comply with:
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The Privacy Act 1988 (Cth)
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The Australian Privacy Principles (APPs)
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Relevant Victorian health records legislation
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Applicable healthcare privacy regulations
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.
2. What Information We Collect
We may collect the following types of information:
Personal Information
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Full name
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Date of birth
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Address
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Phone number
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Email address
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Medicare details
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Health fund details
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Emergency contact information
Sensitive / Health Information
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Medical history
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Clinical notes
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Test results
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Prescriptions
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Referrals
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Mental health information
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Chronic disease records
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Immunisation history
Website & Technical Data
Through our website (www.hopemedics.au):
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IP address
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Device and browser information
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Pages visited
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Cookies and analytics data
3. How We Collect Information
We collect information:
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When you register as a patient
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During consultations
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Through online forms
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Through phone or email communication
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Via our website
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Through third-party integrations (e.g. pathology, referrals)
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Through practice management systems
Data may be stored:
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Locally on clinic systems
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On secure remote server(s)
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Within approved cloud-based medical software systems
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Within the Wix website ecosystem (for website-related data)
4. Why We Collect Your Information
We collect and use your information to:
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Provide medical treatment and care
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Manage appointments
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Process Medicare claims and billing
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Communicate test results
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Refer you to specialists
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Manage recalls and reminders
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Improve our services
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Meet legal and regulatory obligations
We will only use your information for purposes directly related to your care or as permitted by law.
5. Third-Party Services
Our website may use third-party services including (but not limited to):
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Google Analytics
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Google Tag Manager
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Google Search Console
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Meta Pixel (Facebook Pixel)
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Email service providers
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Online booking platforms
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Secure cloud medical software systems
These services may collect data according to their own privacy policies.
HopeMedics does not control how third parties manage data once transferred to them.
6. Storage & Security
We take reasonable steps to protect your personal and health information through:
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Secure practice management systems
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Encrypted data transmission where applicable
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Access controls and staff confidentiality agreements
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Password-protected systems
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Firewall and antivirus protection
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Secure cloud-based medical platforms
While we take strong precautions, no system is completely immune from security risks.
7. Disclosure of Information
We may disclose your information to:
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Other healthcare providers involved in your care
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Pathology and diagnostic services
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Medicare or health funds
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Regulatory bodies where legally required
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Third-party service providers assisting in operations
We will not sell your personal information.
8. Access & Correction
You have the right to:
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Request access to your personal information
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Request corrections if information is inaccurate
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Lodge a complaint regarding privacy concerns
Requests can be made via:
Email: info@hopemedics.au
Address: Shop 118, 330 Gillies Street North, Wendouree VIC 3355
We may require written verification of identity before releasing records.
9. Complaints
If you believe your privacy has been breached:
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Contact us in writing.
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We will investigate and respond within a reasonable timeframe.
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If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Policy Updates
We may update this Privacy Policy periodically. The latest version will always be available on our website.